FAQ


¿Qué es Placetopay?

Placetopay is the electronic payment platform used by AEROLINEA LANHSA to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

¿Cómo puedo pagar?

In the AEROLINEA LANHSA virtual store you will be able to make your payment with the means enabled for this purpose. According to the payment options chosen by the merchant, you can pay through Visa and MasterCard credit cards.

¿Es seguro ingresar mis datos bancarios en este sitio web?

To protect your data AEROLINEA LANHSA delegates to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international standard PCI DSS for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it, and the address bar turns green. These characteristics are immediately visible and give guarantee and confidence to complete the transaction in Placetopay.

Placetopay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.

¿Puedo realizar el pago cualquier día y a cualquier hora?

Yes, at AEROLINEA LANHSA you can make your purchases online 7 days a week, 24 hours a day just one click away.

¿Puedo cambiar la forma de pago?

If you have not finished your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

¿Pagar electrónicamente tiene algún valor para mí como comprador?

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

¿Qué debo hacer si mi transacción no concluyó?

In the first instance, check if an email confirming the transaction arrived at the email account registered at the time of making the payment, if you have not received it, you should contact SERVICIOALCLIENTE@LANHSAHN.COM to confirm the status of the transaction.

¿Qué debo hacer si no recibí el comprobante de pago?

For each transaction approved through Placetopay , you will receive a proof of payment with the purchase reference at the email address you indicated at checkout.

If you do not receive it, you can contact SERVICIOALCLIENTE@LANHSAHN.COM or the line +504 9441-1522 , to request that the receipt be resent to the same registered email address at checkout.